Monday, October 16, 2017

Brick Cottage & Dessert Garden @ Seri Kembangan

This dual-concept dining destination offers double the diversity for customers seeking fun fare inspired by both East and West - Brick Cottage whips up hot, savoury comfort food, while Dessert Garden dishes out sweet satisfaction, each promising a wide range of crowd-pleasers with some thoughtful twists.

The kitchen proves capable of tackling multiple variations on a theme - for fans of freshwater prawns, your crustacean cravings can be satiated by the Italian-style pasta pleasure of Brick Cottage's sang har aglio olio (RM19.90) or the Oriental noodle niceties of the superior chilli sang har mee (RM19.90). We love the latter, with crispy noodles drenched in briny-sweet gravy, crowned with a fresh, fleshy large prawn that makes the price clearly more than reasonable.

Rice bowl enthusiasts also have a variety to choose from - fried chicken pieces in rich buttermilk sauce over premium rice (RM10.90) would make for a fuss-free lunch, though once again, prawns prove to be the true stars of this round, this time with torched sea prawns smothered in garlic sauce, the ensemble made extra-rich with an onsen egg (RM11.90).

Chicken is handled in pretty tasty styles: Chicken chops might sound like a cliche, but Brick Cottage's is worthwhile, with the leg meat cured for 24 hours and grilled over charcoal for a lovely smokiness, glazed with good gravy, completed with fries and salad (RM14.90). We're also fans of the satay chicken burrito, a solid example of a successful fusion creation, with the grilled chicken wrapped plumply with flavoursome rice, cheese, onions, cucumber, tomatoes, chilli aioli and satay sauce for a textured treat (RM14.90).

Good old-fashioned local favourites are accounted for too: Brick Cottage does justice to traditional classics like an own-brewed red wine mee suah with chicken, mushrooms and ginger (RM14.90) and Sarawak laksa with prawns, hard-boiled egg and shredded chicken in broth that conveys kitchen-made nuances, displaying the diligent labour of the culinary team (RM14.90).

By this time, we were too stuffed for too many desserts, but rest assured, Dessert Garden has an extensive repertoire as well. The tip of the iceberg includes a Dancing Durian waffle (seasonal price, with the house-made waffle topped with fresh durian fruit, ice cream, light cream and a sugar dusting), bubur cha cha (RM5.90; weekends only), and naturally, ice-cold cendol, soft and smoothly refreshing (RM15.90). Pleasant-quality stuff.

Many thanks to Brick Cottage and Dessert Garden for having us here.

Brick Cottage and Dessert Garden
8, Jalan BS1/3, Olive Hill Business Park, Seri Kembangan, Selangor. Sun-Tues, Thurs, 12pm-11pm; Fri-Sat, 12pm-12am. Tel: 03-8940-0879

Stay up to date: The Eat Drink KL newsletter is sent by email to subscribers every Monday; it's the Klang Valley's foremost weekly round-up of new restaurant openings, F&B promotions & other tasty tidbits. Subscribe to Eat Drink KL Weekly for free via this following link: https://confirmsubscription.com/h/d/5106C196432BB23D

Sunday, October 15, 2017

Interview: Then & Now - Marmalade Kuala Lumpur

By Aiman Azri
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When a cafe in KL is still going strong after more than 15 years, it has to be doing something right. Adam Ng, who owns Marmalade in Bangsar Village with his business partner Jovy Ismail, has an insider’s perspective on how the city’s culinary landscape has transformed over the past decade, and he shares his insights with us in a thoughtful interview.


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Jovy on the left, Adam on the right.




Tell us about the origin and evolution of Marmalade.


Marmalade has always been a family business that my sister started in 2001. Its first iteration was Gecko in Sri Hartamas, which was originally owned by a South African couple. It was the first cafe of its sort – with a theme – as well as the first sort of casual dining cafe in KL as we know it today.


My sister bought Gecko over from the couple. After about a year or two, she rebranded into Marmalade and moved into the shop-lot area in Mont Kiara. That’s when we basically had the first taste or idea of what Marmalade is today – in terms of the menu, in terms of the staff.


Our manager has been with us since day one, Mala. We have had clients, customers that have been with us since day one. They’ve brought their kids, who are teenagers now. So we’ve seen our customers and our staff grow with us.


When Marmalade first started, we were known for our carrot cake. The name Marmalade came from the orange zest on top of our signature carrot cake, which is the marmalade zest.


Two to three years later, we moved into Plaza Mont Kiara, into a much bigger lot. We then expanded to a second branch in Bangsar Village. We’ve been here for 10 years now. And we also later relocated our Plaza Mont Kiara branch to Publika.


The next evolution of Marmalade was when my sister migrated to Singapore. She wanted to sell the business. I said, “Hey, I’ve got the means, I’ve got the experience now, I’ve got the time to run it as well.” So I bought over the business from her - lock, stock, and barrel. Brand and everything.

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So you run Marmalade now with Jovy.

Jovy and I are both childhood friends and we grew up together in Hartamas. We went to Australia to study together. We went to Singapore to work together for a few years. Then I came back here and joined an investment bank in The Intermark. That’s where he and I opened a cafe called Grizzly. That cafe’s been there since 2014.



I’m very familiar with the business by virtue of having grown up with my sister and family. My mom has always been the force behind us. She helped my sister when she first started. So she’s always been involved with the business. My staff, they look up to my mom. She’s always here looking after them. A sort of a motherly figure.


It would be a shame to see a family brand be passed on to someone else that’s not part of the family. What defines us is the fact that we’re very family-driven. You see the owners here all the time, either myself, my mom or my sister.


A lot of customers know us very intimately. So I was telling Jovy then, we like the business, why not move to something bigger? Marmalade’s a lot bigger than Grizzly. We’ve already got the infrastructure and the network. The transition was seamless because I’m part of the family as well.


From there, I came in with a different take on what the market wants compared to my sister. My sister knew what the market wanted 15 years ago. Being a mom of two, she was very keyed in to what parents and families want in terms of food offerings, space offerings. So she set the foundation for that. But as we all know, we always have to move on with the times, so that’s where I hope Jovy and I can make a difference.

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Since we came in, we revamped. There are a few things we changed, the space, the décor, the identity. We were going for something a bit more universal. Before this, it was very kids-centric. Very bright colours, a lot of pastel. Even the table corners had rounded caps. But we didn’t want to isolate other segments as well. We wanted to be more inclusive. We want to give you the launchpad for you to bring in your own experience.


Another thing we focused on was the menu. We still kept true to the original theme of the menu, which is comfort food. Basically keep things simple, but we do them well. I don’t want to serve unfamiliar things just to be Insta-worthy. The guiding principle is to not try too hard. We continue serving the things that we’ve been known for, but we want to improve the recipe, we want to improve the plating.

The way I see it is that a lot of the focus has shifted from food being the primary objective to it being the secondary objective. The primary focus for a lot of people nowadays is “Is it Insta-worthy?” The appearance, the aesthetics. So often people give allowance to the food being mediocre or substandard because everything else is okay. It’s a whole package, whereas back in the day it was always about the food first.

I think as a purveyor of food services as well as being a consumer myself, it’s always important to innovate your food. Come up with original recipes, come up with new ideas, to keep people interested, from a business point of view as well as a consumer point of view. I think it’s important, but I think it’s also important not to make it your core focus, to just be a fad business for the sake of making money off people. Because then you’re not sincere. When you’re not sincere, you fail at everything else.

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Let’s talk about the obstacles your family faced in starting a cafe more than a decade ago.


I think there were a lot of personal challenges, and I’m speaking on behalf of my sister now. She came from a banking background as well. Her challenge was that she had the passion for running a cafe, but back in the day, the market was not established yet. There was no network, no social network.

Her challenge was she had no one to go to, so she had to learn a lot of things on her own, along with my mom. Our mom is very good with baking and cooking – my sister’s more of the businessperson. The real hardship was, I guess, without the network, without the support system, the challenge was to learn as they went along, in terms of the food, the staffing, the suppliers.
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How do you feel about the Klang Valley’s latest breed of cafes?


There are standout ones. There are establishments that we see that are really passionate about what they do, where their owners get their hands dirty. They try to have their own identity. They are out there. But at the same time, they get lost in the shuffle. Lost in the whole cacophony, the whole ocean of newcomers.


There are exciting things that people are doing. They’re getting all these influences from the internet, their travels, their training overseas, and they bring it back here. But at the same time, we as Malaysians, we are very zealous about our local tastes, so I like seeing how people have been pairing the food.

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From their brunch menu, the Quinoa Lemak (RM 20).


You do that with your food too. Are you the person behind the recipes?
Yes. The recipes, the plating, and the layout of the menu as well. Basically the whole direction as well as the visuals. I've made it a point to not create too much noise in my kitchen. I want the production line to be as seamless and as efficient as possible, to ensure good quality and timeliness.
I've adulterated your Eggs Benedict a bit. I use a lot of high-quality ingredients, because I don't feel it is justifiable to charge so much for a traditional Eggs Benedict. Because it's just a muffin, with egg, spinach, and hollandaise sauce. I'll take away your muffin and give you a portobello mushroom. I'll give you goat's cheese, spinach, and pesto. It still stays true to the original taste, but it gives you something different, something new.
A twist on a local dish is the Quinoa Lemak. It's protein-packed! Quinoa is a very solid source of protein. We also do a mean Salmon Laksa with udon. Again, high-quality ingredients, very rich broth, all house-made, not paste. All our food is house-made. Except cakes - we have a mix of house-made and other suppliers.

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Instead of muffins, have a Portobello Benedict (RM 30).


What advice would you share to the people out there who are new to this but who really want to make a restaurant work?
Make sure that you're well-equipped in terms of staffing. Don't keep a small team just because you want to keep costs down. When service is down, people don't come back. Treat your staff well. When the staff is happy, the customer is happy. When your staff is happy, they align themselves to the company's direction.  When they speak to customers, it's like they're representing their own brand. They're more proactive. They attend to customers better.

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Would it be fair to say that you guys have settled into the business?
We will never be settled. As we grow, my personal taste or my sister's taste, they’ll change as well. And if we can reflect those changes into our offerings, that keeps the business going. What I liked 16 years ago was different from what I like today. I can't just keep doing what I liked 16 years ago. I need to develop as a person and my business will follow along.
When Jovy and I took over, we closed the Publika branch of Marmalade. We both had day jobs, extremely busy day jobs. For me, it was very much about wanting to do the best for the brand, and the only way I could do that was to consolidate all our efforts into one branch. It wasn't fair to our chefs and floor managers to run around and manage two branches that were not within the same vicinity.

This made a huge difference to our morale, to our quality, to our consistency when we focused our efforts here in Bangsar. I come here as often as I can after work. Every weekend I'll make sure to have four meals here because I need to know if the quality control is there. I need to check on the consistency. That's the dedication I need.
Not only the food quality - the ambiance, the volume of the music, the temperature of the coffee, the presentation, the cleanliness of the place. You can't just rely on your staff for that. Yes, you train them to do that, but at the same time, you are the owner, the main vested guy in this business, right? If it doesn't pass your standards, it should not pass to the public.


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Let’s finish with one of the final ingredients of your longevity - your staff.


Mala is staff Number One, while my head chef has been with us for about 10 years now. If the business is dynamic, they're always on their toes. They're always improving themselves, developing. They're always challenging themselves. Mala has been with us 15 years. Next week I'm sending her for coffee training. After 15 years! Not because she's going to be my barista. She's my floor manager. But I want her to learn. Not for the job, but for her own interest. She wants to know how to make coffee. She knows the basics of pulling a cuppa, but the natural progression would be for her to understand the fundamentals behind the craft and to be able to expand on that.


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Marmalade’s floor manager, Mala.


With the chef, I do a lot of tastings with him, but at the end of the day, he adds his own twist to it. For example, he's from Kelantan, so sambal is very important to him. He gets a lot of ownership in what he does. I'll let him try to do the plating first, then I'll come in as a gatekeeper. Rather than I prescribe to him exactly what I want done, and then he just does it, instead I let him be part of the process. That gets him the ownership, to be part of the process.
When I crafted the menu, I gave Mala a lot of the ownership as well, because she's been with the company longer than I have. I let them know that I value their input. I want them to take ownership. A sense of ownership is very important.


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Interview: Zaki and Kuan Ling - From Cartoon Art to Latte Art at The Prep Room

By Aiman Azri

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For most cafe owners, Instagram is a cornerstone of their efforts to publicise their latest products and promotions. But the IG account of The Prep Room in Sri Hartamas (instagram.com/thepreproommalaysia) is often a different story, showcasing the very distinctive cartoon art of its co-founder Akmal Zaki.

Zaki’s four-panel comic strips - hashtagged #ceritasetiaphari - furnish a rare, unvarnished glimpse into the life of a restaurant operator. He’s honest and hard-hitting, shining a light on his flaws and frustrations. Erring employees and crude customers aren’t spared. But there’s a sense of joy too, especially in Zaki’s illustrations about his toddler son, who motivates him to keep pushing forward through the highs and lows of the cafe business.

Eat Drink KL is proud to be partnering with The Prep Room to feature Zaki’s work on a regular basis on our website. But first, we’d like to introduce you to Zaki and his wife (and cafe co-founder) Toh Kuan Ling.  Now in their mid-thirties and married for two years, they’ve been in the F&B business since opening Coffee Elements in Penang in 2013 before setting up The Prep Room two years ago.
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How did you both get started together and in the restaurant business?

Kuan Ling: We began dating ten years ago. We saved money for several years while working in the banking line in Bangkok before opening Coffee Elements with my elder brother in Penang, since my family is originally from Penang. My brother runs Coffee Elements full-time now, but originally, Zaki left his job to run it too.

Zaki: In F&B, there's no way you can handle things remotely and tell people to take care of your cafe.

Kuan Ling: We refused to take a bank loan to open Coffee Elements. We were very clear that this business would be debt-free, based on our savings, based on our level of affordability.

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Two years later, you opened The Prep Room. Why?

Zaki: There were two reasons. First, the Penang cafe was running smoothly. We had a growing customer base, the team was strong, and the process of hiring was easier as well. And secondly, I'm Ampang boy. I needed to come back.

Kuan Ling: The name Prep Room actually stands for Preparatory. Because we make our ingredients fresh – each and every source, each and every product. The fundamental reason of the business is to serve good, affordable, honest food.

Zaki: It’s a challenging business. But this is something that I enjoy. It’s not like I enjoy it everyday, but most of the time I do.

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What do you enjoy about it?

Zaki: Moulding the café to be successful. For example, at Coffee Elements, we are on the first floor instead of the ground floor, because rental is cheaper. But that means there’s a lot less of a crowd. So during the first six months, it was really, really tough. There were certain days when there were very few customers. So we put a lot of effort into everything. For customer service, I had to be there almost every day until we closed at midnight.

Kuan Ling: I was still working in KL, so I’d take the bus back to Penang every Friday after work. Then on Monday, I’d fly back to KL. Every single week.

Zaki: The process is very slow, and sometimes it can be damn painful. We can’t invest on large-scale marketing or spend a lot of money on Instagram or Facebook. So for me, we had to focus on customer service. There’s no other way up.

I was at Coffee Elements every day, either on the floor or in the kitchen. Mostly on the floor because I can pour coffee and talk to customers – it has to be personalised service; then only you can see the customers keep coming back.

The other challenge is building the team. I enjoy it when the team members are successful. We have a staff member, Victor, who’s been with us at Coffee Elements since day one. He’s grown with us and he’s our supervisor now. He recently purchased a condo with his own saved money at the age of 23 years old. So we’re happy that we can actually provide for his basic needs, to buy property, buy a car.

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Are the keys to success similar in KL?

Zaki: I believe we need to have success with the customer. If the customers are happy, sooner or later, the café will be successful. Talk to the customers, be sincerely friendly with them. It worked in Penang, so I don’t see why it can’t work in KL as well.

In KL, our café underwent the same phases. It was difficult to start, very difficult to build up the customer base. Part of the reason is because here, you don’t really have a walk-in crowd. So it really depends on word of mouth. And with so many choices in KL, what makes you stand out from the rest? How do you get people to relay the message, to talk about The Prep Room?


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Zaki, your artwork is all over The Prep Room - on the entrance, the walls, even the ceiling and the menu. Talk about that.

Zaki: I’ve been drawing since I was a kid. I still have the comic books that I drew when I was 12 years old. Sometimes I read back and think, “Really? I drew this?” But it’s part of my childhood memory. You can see a lot of Gila-Gila moments.

Kuan Ling: Zaki expresses himself through drawing. Sometimes when you’re home after a long day at the cafe, you’re too tired to even tell your spouse what you’ve gone through. So there are times when I actually find out how he feels through #ceritasetiaphari.





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As an artist, who are you influenced by?

Z: Calvin and Hobbes.

Really? The humour is very different.
Zaki: It’s different because Calvin and Hobbes’ English is so powerful! I don’t have that sort of English, man. *laughs*

It’s more about the tone. You seem more inclined toward a darker tone.
Zaki: But I love Calvin and Hobbes, I love Doraemon, Slam Dunk. For the dark tone, I blame movies. For example, Memento, or The Three Colours trilogy.

Zaki: My wife will keep reminding me, “Eh, make sure you post something cheerful, not too much gloom and doom.” So I suppose you can see a bit of balance on our Instagram account.

Kuan Ling: I don’t think he listen to me that much. *laughs*
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What feedback have you received about the cartoons on your cafe’s Instagram page?

Zaki: I don’t really ask. But some people voluntarily tell me. They might say the strip where my baby fell was funny.

Frankly, the cartoons are more for myself. Food photos would probably be more beneficial to the café, because people prefer to look at food. So that’s why there’s a bit of compromise in the account; there’s some food photos as well.

But since I can draw, why not share the strips with customers? And hopefully they’ll like it.

It’s not sunshine everyday as a cafe owner. You have bad days, and I wanted somewhere to express that. I can’t say sad things to my wife every day. She’s still working in her banking career, she’s working very hard.



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How has having a child influenced how you run the café?

Zaki: I’m now less fierce. * laughs* Maybe I don’t scold my staff so much, because I wouldn’t want someone treating my baby that way. So my behaviour has actually improved. When I was in Penang, I was very strict with my staff. Many staff members didn’t like me at all there. So I think I’ve changed for the better with the baby.

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What keeps you going in the cafe business? What makes you happy?

Kuan Ling: If you enjoy what you’re doing, it becomes a part of your life. You’ll somehow continue doing it. My mom sold assam laksa for 20 over years. The same exact laksa for over 20 years until I started working.

Zaki: My own mom used to sell carpets and Tupperware; when she was pregnant, she’d need to ride the bus. Both our moms had their hard times. If they went through it, why can’t I? We are so privileged. So tak payah complain lah. Balik rumah, got roof over our heads and all that. No need to keep dwelling on the problems.
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Now that you can look back at four years of being in F&B, what are you most thankful for?

Kuan Ling: We have a set of very loyal customers. When I was pregnant, we invited a few close customers to a party with my family friends. I can think of a few like Uncle Kong, who’s become very, very close to us.

Zaki: On certain days, I might not feel like talking to customers, so I run into the kitchen. But most of the time, I’ll chit chat with customers. We don’t want to drag our feet to the café. We want to work happily and all that. Most customers are nice. We’ve had some crazy customers, but that’s a very small percentage.

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This interview appeared first on Eat Drink KL

Stay up to date: The Eat Drink KL newsletter is sent by email to subscribers every Monday; it's the Klang Valley's foremost weekly round-up of new restaurant openings, F&B promotions & other tasty tidbits. Subscribe to Eat Drink KL Weekly for free via this following link: https://confirmsubscription.com/h/d/5106C196432BB23D